7/28 Customer Service Representative (Chicago) - FOX 32 News Chicago

7/28 Customer Service Representative (Chicago)

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Company Description

Glazer-Kennedy Insider's Circle (GKIC) is a private equity owned company in the information marketing business targeted to entrepreneurs and small business owners. This membership based business model provides products and services, primarily concentrated in the direct response marketing arena, designed to fuel a small business owner's/entrepreneur's desire to create an accelerated path to business growth.


GKIC is looking for a dynamic Customer Service Representative to be part of our Membership Service Department. In this role, the Customer Representative will be responsible for serving our members in multiple capacities. You will be handling in-bound and making outbound calls, utilizing instant Chat Communication and email communications with our members. Strong communication skills are needed both verbal and email. Must be a highly motivated and goal orientated individual and be eager to prospect and create new member relationships.

Key Responsibilities

- Provide outstanding Membership services and communication to all members and customers

- Assist with all Customer Service issues, including billing inquires

- Offer website administration and support, guide and navigate members through the member's site

- Provide entry level coaching on products, assist with scheduling appointments with Business Consultants for more in-depth discussions

- Respond timely to phone calls, emails and other correspondence regarding membership.

- Retain existing members including walking members through cancellation process to see value in maintaining membership

- Generate electronic and paper communication on behalf of clients

- Manage and maintain the membership database

- Handle special projects

- Continuously work on processes to improve member's services

Requirements: Knowledge/Skills

- In-depth computer skills required

- The ability to actively listen to customers in order to understand their goals and welcome members aboard

- Pro-active problem solver

- Motivated and self-disciplined

- Customer Service skills

- Excellent written and communications skills with the ability to communicate both internally and externally, and with all levels of client organizations

- Strong time management skills

- Exhibit strong presentation, analytical and organizational skills

- Exceptional consultative phone skills, including the ability to clearly articulate, influence and overcome objections

- Strong team building skills


- Bachelor's Degree required

- 3-4 years of Customer Service experience across a variety of industries

- Salesforce.com knowledge desired


- Location: near O'Hare Airport

- Relocation: Not available, Chicagoland candidates only

- Principals only: Recruiter's please do not reply

- Resume, cover letter, and salary history should be sent to HR3@gkic.com

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