4/25 Payroll Specialist (Oakbrook Terrace) - FOX 32 News Chicago

4/25 Payroll Specialist (Oakbrook Terrace)

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Fast growing payroll processing company in Oakbrook Terrace has an immediate opening for a Payroll Specialist to assist our payroll clients with using our web-based payroll system.

Precision Payroll of America is a locally-owned leader in the payroll industry. We focus on customer satisfaction and a friendly work environment! Having fun is a normal part of our day! It is a great place to work!

This is a full time non-exempt position. Enjoy up-scale office space, on-site cafe and exercise, as well as a full benefits package. This is a direct-hire position.

Position Summary

* Be the helpful, friendly and supportive voice/person that our clients want to talk to when payroll issues develop

* Accurately assist clients with payroll processing questions via phone and e-mail

* Advise clients on payroll best practices

* Handle special payroll activities such as garnishments, bonus entries, corrections and other issues for which our clients request additional personal assistance

* Troubleshoot payroll issues

* Handle common software modifications to allow entries or reports to generate

* Have a strong commitment to generating perfect payrolls every day -- no employee should have a messed-up paycheck -- you make sure that does not happen!

* Positively transition all new payroll clients from the Conversion Specialist so that a seamless hand-off is managed and the client is well cared for.

* Handle projects as they develop and communicate the status as needed

* Follow internal procedures and processes, and discuss with management when exceptions are needed

* Handle all changes or problems with direct deposits and other money transfers

* Ensure that all of our clients are fully satisfied with their experience with us

* Be patient and listen when explaining the process of preparing the client's payroll and the reasons for all special actions so they understand and learn about the payroll system

* Prepare documentation and records on the client

* Coordinate with other internal departments in areas such as Tax, Training, IT, Conversion, Sales, Distribution, HR Consulting and Administration.

Requirements

Preferred

* Several years of experience with a payroll processing company, PEO or in-house payroll department

* Knowledge of payroll processes, wage and salary calculations, payroll taxes, and best practices

* Some formal education or training in payroll or related topic

Required

* Positive daily focus on great customer service

* High level of accuracy with numbers, data and processes

* Solid numerical comprehension and data-entry expertise and efficiency

* Ability to juggle priorities with regular interruptions and phone calls

* Ability to meet deadlines and work effectively under time pressure

* Must enjoy a fast-paced, customer focused environment

* Great phone skills for positively assisting clients

* Professional verbal and written communication skills

* Solid technology skills and comfort using computers, software, keyboards, mouse

* Fast learner - ability to quickly learn our payroll software system and processes so you can step into the new role as soon as possible

* Desire to provide clients with highly personalized service, be their solutions source and respond quickly to their needs

* Enjoys helping co-workers and having tasks vary as customer needs vary

* Enjoys working in a smaller company, with a tight cohesive team

* Ability to keep information confidential

* Ability and comfort to remain sitting for most of the shift

* Ability to visually identify and comprehend numbers on monitors and paper

Apply: visit website or contact - k2zmc-4427319274@job.craigslist.org

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