Short cab ride costs rider $787.33 - FOX 32 News Chicago

Short cab ride costs rider $787.33

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CHICAGO (FOX 32 News) -

A 20-year-old college student from Winnetka unknowingly paid much more than her short cab ride should have cost.

Susan Siegel was shocked when she saw a $787.33 transaction on her credit card statement, and even more shocked when she found out it was the bill for her daughter Becky's nearly two mile cab ride.

"He was apparently very friendly and chatty, and was talking about pedestrians crossing where they shouldn't," said Siegel in an interview with FOX 32's Tisha Lewis.

Siegel said she doesn't know if that was a distraction tactic or not. What she does know is something went wrong.

"At the end of the trip he gave her a price and she thinks it was under ten dollars, and so she asked can I use a credit card, and he said my swiper isn't working, here give it to me and I'll do it on my Square," said Siegel.

After noticing the overcharge, Siegel contacted her credit card company but since her daughter signed, they denied a refund.

She was even able to contact the driver and he too supported the nearly $800 tab - that was until Mika Stambaugh at the Chicago's Department of Business Affairs and Consumer Protection got involved.

"The problem here is that Square is not an approved device. We want to urge people to use the front and back mounted credit card device payment systems in our cabs and that's it," said Stambaugh.

In fact, Stambaugh told FOX 32's Tisha Lewis, your credit card should never leave your hand inside a cab and if it does, call 3-1-1.

"Our department has suspended his public chauffeur license pending this investigation… The cab driver is out of the country, he did cooperate but he's not in the country so we still have a few unresolved issues pertaining to this case," said Stambaugh.

Siegel said Square has agreed to issue a refund. She's also heard from the cab driver since the dispute.

"He called me two or three times, and he was in a panic. What I know now is that he is really sorry he got caught," said Siegel.

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