3/18 Perm Associate Engineer (Oak Brook) - FOX 32 News Chicago

3/18 Perm Associate Engineer (Oak Brook)

Posted: Updated:

SWC Technology Partners in Oak Brook, IL is searching for full-time Associate Engineers / Service Desk Associates.

We are an IT Solutions Provider and a Microsoft Gold Partner, as well as one of Crain's Chicago Business' Best Places to Work 2012 and 2013. This is a full-time, permanent position that would be based in our Oak Brook office. We offer exceptional base salaries, bonus structures and phenomenal benefits (BCBSIL health insurance, dental, free on-site gym, quarterly massages, just to name a few).

Working on our Managed Services team this individual will monitor our central dashboard for alerts and warnings about the health of our customer's environments (including servers and networking equipment) and handle incoming desktop and system support inquiries.

The ideal candidate has a general understanding of system and network protocols, configurations, and operations, and can demonstrate experience completing complex core server and network infrastructure projects. Experience providing Level I and II support is also a plus. The ability to manage multiple tasks and quickly triage and resolve customer issues is required.

Responsibilities:

*Receive and document in-bound customer requests

*Monitor operations center dashboard for alerts and warnings

*Create tickets as a foundation for issue tracking & resolution

*Triage issues to determine appropriate escalation

*Attempt to resolve issues through client interaction and/or using remote support tools

*Identify appropriate solution point for hardware, software, and network issues

*Escalate as necessary and follow issue through to resolution

*Local travel may be required to provide on-site customer support of hardware, software, and networks

*Administer user privileges

*Special projects as assigned

*Provide on-call 24X7 support after business hours 1 week per month

Qualifications:

*Bachelor's degree in Computer Science or related field from an accredited university.

*2-5 years' experience supporting the Microsoft operating system environment and suite of products (Outlook, Word, Excel, PowerPoint, etc), and web/networked computing environments (Windows Server and Desktop, MS Exchange, Linux/UNIX etc.)

*Knowledge of overall system and network configurations to instruct users, isolate problems, install upgrades, perform maintenance work, and evaluate system usage and performance.

*Intermediate knowledge of network protocols, configurations, and operations

*Experience with service desk management tools

*Ability to troubleshoot issues, identify solutions, and appropriately escalate issues

*Knowledge of remote support tools and techniques

*Experience working in a structured support environment including managing support tickets, diagnostics, escalation routines, and issue resolution closure

*Ability to diplomatically interact and communicate with all levels of an organization

*Experience educating customers with current technologies

To apply, click HERE.

Follow Us!

  • Job of the Day: Chicago-Area OpeningsMore>>

  • 9/15 Identity Access Management Consultant (Chicagoland)

    9/15 Identity Access Management Consultant (Chicagoland)

    Monday, September 15 2014 1:00 AM EDT2014-09-15 05:00:12 GMT
    Sath Technologies has an immediate opening for an Identity & Access Management Consultant role in Schaumburg, IL.
    Sath Technologies has an immediate opening for an Identity & Access Management Consultant role in Schaumburg, IL.
  • 9/12 Valet Attendant (Oak Brook, Melrose Park, Oak Park)

    9/12 Valet Attendant (Oak Brook, Melrose Park, Oak Park)

    Friday, September 12 2014 4:00 AM EDT2014-09-12 08:00:09 GMT
    HealthPark Hospitality is looking for valet attendants in Oak Brook, Melrose Park, and Oak Park.
    HealthPark Hospitality is looking for valet attendants in Oak Brook, Melrose Park, and Oak Park.
  • 9/11 Broker Relations Manager (Chicago)

    9/11 Broker Relations Manager (Chicago)

    Thursday, September 11 2014 4:00 AM EDT2014-09-11 08:00:11 GMT
    The Broker Manager is responsible for managing relationships with health insurance brokers. The Broker Manager will work with broker community to ensure understand how to share the Oak Street Health difference and support growth in new patients.
    The Broker Manager is responsible for managing relationships with health insurance brokers. The Broker Manager will work with broker community to ensure understand how to share the Oak Street Health difference and support growth in new patients.
Powered by WorldNow

205 N. Michigan Avenue
Ground Floor
Chicago, IL 60601
Station Operator: (312) 565-5532
Newsroom: (312)565-5533

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices