12/27 Customer Care Specialist (Chicago) - FOX 32 News Chicago

12/27 Customer Care Specialist (Chicago)

Posted: Updated:

Cars.com, the leading destination for car shoppers, is ALL DRIVE and we want employees who are confident, driven and all in. We appreciate and understand how individual efforts contribute to our success - every member of the Cars.com family plays a role in driving our business forward We're big enough to provide abundant resources and small enough for you to make an immediate impact. Feeling confident? Have the drive? Join us.

Cars.com is owned by Classified Ventures, LLC.

The Customer Care Specialist provides excellent customer service to all internal and external customers who contact Cars.com via phone, email and chat, with a focus on first contact resolution. This position requires that all interactions with customers are resolved in a prompt, professional and personable manner.

The ideal candidate will be able to:

- Achieve personal and team service level goals.

- Work directly with 3rd party companies, dealerships and sales teams to troubleshoot a variety of technical issues.

- Track and document all customer inquiries and resolutions in SalesForce.com.

- Escalate necessary customer inquiries and issues to Tier 2 product and technical support teams.

- Develop an expertise in Cars.com services and products and take an active role in sharing this knowledge with customers.

- Perform other related duties, as appropriate to further the success of the Operations team.

 

Required Skills:

- Extremely customer-focused with a positive attitude and patience to work with non-technical customers.

- Excellent time management, organizational and prioritization skills.

- Flexible, strong work ethic and enjoys being part of a team.

- Verbal and written communication skills required.

- Able to solve problems quickly and creatively.

- Knowledge of the MS Office and Windows required and greater technical aptitude preferred.

- Familiarity with online media and tools preferred.

- Able to learn quickly and adapt to change.

 

May require weekends and/or evenings work shifts.

- Required Experience:

- College degree preferred.

- One year work experience preferred.

- Prior customer service experience or service industries experience preferred.

- Classified Ventures, LLC, Apartments.com and Cars.com are Equal Opportunity Employers

 

Apply here: https://classifiedventures.silkroad.com/epostings/index.cfm?fuseaction=app.dspjob&version=1&jobid=219579&company_id= 219467&jobboardid=508

View ths listing here: http://chicago.craigslist.org/chc/csr/4251085414.html

Follow Us!

  • Job of the Day: Chicago-Area OpeningsMore>>

  • 8/29 Clinical Research Coordinator (Andersonville/Edgewater)

    8/29 Clinical Research Coordinator (Andersonville/Edgewater)

    Friday, August 29 2014 1:00 AM EDT2014-08-29 05:00:10 GMT
    Great Lakes Clinical Trials is accepting applications for an experienced clinical research coordinator at our state-of-the-art research clinic located on the North Side of Chicago.
    Great Lakes Clinical Trials is accepting applications for an experienced clinical research coordinator at our state-of-the-art research clinic located on the North Side of Chicago.
  • 8/28 Sewing Department Manager (Woodstock)

    8/28 Sewing Department Manager (Woodstock)

    Thursday, August 28 2014 1:00 AM EDT2014-08-28 05:00:10 GMT

    Crystal Lake Marine is in seek of a energetic, career minded individual who can work within all facets of the boat upholstery industry.

    Crystal Lake Marine is in seek of a energetic, career minded individual who can work within all facets of the boat upholstery industry.

  • 8/27 5th Management team member (Chicago)

    8/27 5th Management team member (Chicago)

    Wednesday, August 27 2014 1:00 AM EDT2014-08-27 05:00:08 GMT
    SeamCraft International, an industrial sewing company, has been creating custom cases, covers and pouches with quality and pride since 1976. We are seeking a full-time 5th member to our Management team.
    SeamCraft International, an industrial sewing company, has been creating custom cases, covers and pouches with quality and pride since 1976. We are seeking a full-time 5th member to our Management team.
Powered by WorldNow

205 N. Michigan Avenue
Ground Floor
Chicago, IL 60601
Station Operator: (312) 565-5532
Newsroom: (312)565-5533

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | New Terms of Service What's new | Ad Choices