Alpine Home Air Products is a national online retailer of heating, cooling and indoor air-quality products. www.alpinehomeair.com
Featured in the New York Times and KillerStartups.com
20 current employees in two branch offices
Learn more about our company culture and values: www.checkthis.com/alpinevalues
We have two offices in Illinois (Chicago's West Loop, and Rockford) and 57,000 square feet of warehouse. We are constantly growing, evolving, and striving to be the best in our field. In 2002 we were the first ever eCommerce HVAC company, and have continued to develop first-in-the-world industry and tech innovations:
2003 - first HVAC online shopping configurator
2004 - first national HVAC referral network of installing contractors
2005 - first of its kind automated performance based pay system for phone sales
2011 - first and only online HVAC operating cost calculator
2013 - working on an exciting new industry disruptive project!
At Alpine, everybody wins. Customers love our friendly phone staff, free installation videos, our installing contractor network, unlimited technical support and great prices. Employees love our positive and supportive culture, great benefits, and friendly team. And we think you'll love working here!
About This Position
In this position you will be helping interested homeowners select and purchase heating and cooling equipment for their homes. We have many homeowners visit our website to learn about our offerings, and when they call us they are eager to get your help and to learn more and buy. In addition to taking these inbound calls, you will spend part of your time following up with customers on quotes sent to them, responding to customer emails, and assisting customers through our website chat feature. Our low-pressure approach to sales is to educate customers on their options and offer recommendations that will suit their needs best. This consultative approach allows everyone to win: the customer, the company, and you as a sales consultant. During your first month on the job, extensive technical training on heating and cooling products will be provided - no previous HVAC technical experience is required.
Work You'll Enjoy
Assist inbound callers with order taking, product recommendations and technical support
Respond to customer inquiries via email
All sales conducted over the phone and via email
No cold calling, no lead generation and no outside sales required
Positive, upbeat personality
Professional demeanor and appearance
Great mechanical aptitude. You aren't afraid of a tool box and like to do home handy projects.
NOTE: Chosen applicant will receive extensive technical training and so must be able to retain technical information easily
Outstanding verbal communication skills. You are articulate, have a great voice, and are never at a loss for words. A pleasant and professional speaking manner is second-nature to you.
Great writer. You can type quickly (40 WPM) and accurately, and your correspondence is as smooth as your verbal skills.
Minimum 1 year sales experience
Compensation & Benefits
Challenging and fulfilling work in a positive, optimistic work environment
Competitive salary, plus monthly gain-sharing bonuses based on revenue growth, plus sales-based performance pay
Health insurance, retirement savings plan, and paid time off
Paid educational and professional development training
Beautiful office close to public transportation
Delicious coffee and weekly lunches