Audit suggests change in water department policy - FOX 32 News Chicago

Audit suggests change in water department policy

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ATLANTA -

A city of Atlanta audit of the city's water department says that there could be a simple way to improve service to residents.

Many Atlanta property owners said they have experienced sticker shock when they open their water bills and find charges they say seem out of line.

Auditor Leslie Ward said that the way the system is set up now, it allows bills to get too high before they are flagged.

"We're suggesting that they get down to flagging bills when they are only 50 percent, at least at 50 percent higher. So if I have $100 a month and if it's $150, we want them to flag it. Don't wait until it gets to be $200," Ward said.

Ward it's not a data accuracy problem, but instead it's a leak.

The Department of Watershed Management commissioner issued a statement that said they will reprogram their computers so that customers will get warnings when their bill fluctuates 50 percent higher than normal.

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