Frequently Asked Questions - FOX 32 News Chicago

Frequently Asked Questions

Frequently Asked Questions

Will I have fewer calling minutes available if I use this service?
No. The service used your data plan to offer this capability - not voice minutes.

How do I cancel my service?
Depending on your carrier (Verizon or Sprint) there are different ways to cancel.

SPRINT

Log into the Content Manager on Sprint's Web site www.sprint.com or perform the following steps on the phone.

  1. Click the Menu button
  2. Select My Content
  3. Select Applications or Downloads
  4. Highlight the application and Select Options
  5. Select Erase
  6. Click OK to erase it

VERIZON

Follow these steps on the phone.

 

  1. Click the Menu button
  2. Select Mobile Web & Press OK
  3. Click OK to Launch Web
  4. If you are not at the VZW Home page ...
    • Select the Menu button
    • Select the first option VZW Home
  5. Select Verizon Services
  6. Select Subscriptions
  7. Select Manage Subscriptions
  8. Select the Station's name
  9. Select Unsubscribe

AT&T

From your phone's menu follow these directions:

  1. Go to the MEdia Net Home Page (open your web browser)
  2. Select My Account
  3. Select My Purchases
  4. Select Purchase History
  5. Select mm/dd/yy; Cingular MEdia Mall - News Over Wireless; $3.99
  6. Select Modify Subscription
  7. Select "Do Not Renew on mm/dd/yy" or "Stop Now and Provide a Refund"
  8. Select a reason for unsubscribing
  9. You will be shown a Cancellation Confirmation Page; please verify that it says "Refund approved mm/dd/yy" and/or "Subscription: Do not renew on mm/dd/yy" depending on your choice above.

You may now delete the My Local TV application from your handset. Your subscription has already been cancelled, so it is not necessary to complete this step to cancel your subscription.

Simply deleting the My Local TV icon/application from your phone will not end recurring charges. You must cancel the service

Will I get a pro-rated refund?
No. When you unsubscribe, you will still have access to the application until your current month's subscription expires.

How do I upgrade to V CAST 4.0?
Follow these steps on the phone:

  1. Select Menu
  2. go to Get It Now menu
  3. select Pix & Flix
  4. select Get New Pix
  5. select Get New App
  6. select Entertainment
  7. select V CAST Upgrade

How long should it take for photos and maps to download?
That depends. If you have an average or better than average signal, it could take up to 15 seconds to load some of the content. Images (such as radar and satellite animations) could take a little longer.

Why do I keep getting a network error when using the service on my phone?
This could be caused by several factors. The best thing to do is to wait a couple of minutes and try again.

What is the Preferences option list under the main menu of the service?
The Preferences option allows you to customize your service. The Weather Conditions selection allows you to choose the location for viewing weather. The Current Conditions selection under the Weather option is not user-definable. This selection as well as the conditions on the sign-on screen are for the station's anchor city. If the City and News Provider are available, you have the option to change your viewing market.

How do I make the radar images loop?
When you visit one of the Doppler pages, first you will receive the most recent image. If you would like to see a historical loop, select the Animate option. You are able to pause the image by selecting the Pause option. This will stop the animation at the last frame displayed on the screen. Doppler radar animations are one hour loops.

I've subscribe but I can't find the application on my phone. Where is it?
Depending on your carrier (Verizon, Sprint, or Nextel) you will find the application in different places on your phone.

SPRINT

  1. Click the Menu button
  2. Select My Content
  3. Select Applications or Downloads
  4. Select the application of your choice

NEXTEL

  1. Launch the web browser
    • Click on Menu
    • Select Net
  2. Select Downloads & Services
  3. Select Applications-downloads
  4. Select All Categories
  5. Select News & Weather
  6. Select your city

VERIZON

  1. Click the Menu button
  2. Select Mobile Web & Press OK
  3. Click OK to Launch Web
  4. If you are not at the VZW Home page ...
    • Select the Menu button
    • Select the first option VZW Home
  5. On the home page, Select News (Button 1)
  6. Select More>> (Button 4)
  7. Select My Local TV (Button 2)
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Station Operator: (312) 565-5532
Newsroom: (312)565-5533

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