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2/27: Policy & Procedure Writer

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Connect Hearing has an immediate opening for a Policy & Procedure Writer. You're someone who will provide your strategic vision as you assess, synthesize and break down our corporate service strategies to each individual employee of the organization.

Your work will touch every member of our fast-paced and quickly evolving company as we take strides to organize and streamline our operational and clinical processes to deliver outstanding hearing health care to clients throughout the U.S. The role is idea driven and highly autonomous.

You'll have great flexibility to exercise your judgment in advising us on policy and procedural modifications. You'll drive the project from initial research to the implementation component and on to the reinforcement aspect, which involves creating training materials for employees. Candidates with solid working knowledge of retail and/or healthcare business procedures will thrive in this role, leveraging your experience with policy documents, procedural manuals and other print and online delivery methods. Take this opportunity to advance your career and join company that recognizes and rewards top performers.

Connect Hearing, the largest network of hearing care clinics in the US, is offering exceptional hearing care for people who would like to understand, hear and connect to life again in more than 2,500 local communities throughout the nation. The Chicago-based company is a fast-growing division of Sonova (SOON:US), the world's leading provider of innovative hearing healthcare solutions.

As our Naperville, Illinois-based Policy & Procedure Writer, your first mission will involve two primary tasks. First will be to learn about our systems, both the practice management/point-of-sale software from Sycle.net and Microsoft NAV, which is our back-end finance system. Second will be to look at the various groups and departments across the company and learn how they operate and how they work together. Once armed with this information, you can begin the research necessary to determine how the systems should be used in a standard format across the organization. One challenge you'll face is poring through printed data that's not only dense, but also dispersed throughout many different companies that have become part of Connect Hearing. What's more, the data is not always printed. As part of your research, you'll interview employees to determine the steps they now take as they process, file and record information, invoice patients and vendors and insurers, and complete myriad other job functions. Once you know how it's being done today, you can make informed recommendations to Operations about your findings. You'll take point as you determine what works, what may work better and what's not working and should be dropped or modified. When Operations signs off, your master of the written word comes into play. You'll create the manuals, bullet points, process maps, elearn materials, lists, screen shots and other print and intranet content that company personnel can use. Your creativity will come into play as your make the material informative, interesting and easily digested by every category of employee within Connect Hearing. This end-to-end, full lifecycle role will make you highly visible and extremely valuable to the organization. Step one on the mission begins with applying today.

To apply for this position or refer someone you know, please use our online interview system managed by Accolo.

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Once you have completed the interview, your information will be forwarded to the hiring authority for decisions on next steps.

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