Call for Action: Mr. Johnson's minivan - FOX 32 News Chicago

Call for Action: Mr. Johnson's minivan

Posted: Updated:
ATLANTA -

Sidney Johnson owns a minivan free and clear, but getting to that point was a bumpy ride. He says his loan company was telling him he was two to three months behind on his payments, and he contacted the FOX 5 Call for Action team in January for some much needed help.

When the case was resolved, even the resolution surprised the Call for Action team!

Johnson says the online only loan company insisted he'd been paying late for years, and the late fees were piling up!

"It was extremely helpful that he had every single receipt for every single payment that he had made since 2006," said Elizabeth McCutchen.  

McCutchen is a new Call for Action representative.  She went through Johnson's healthy stack of paperwork. The receipts showed that he didn't make late car payments even though the loan company said he paid late every month for years.

"I called the company, and it as very difficult to get hold of them because they were only on the Internet. They take customer complaints on the Internet, and it was hard to reach someone," said McCutchen.

She did get someone, but rather than negotiate with Call for Action, the loan company did the craziest thing -- they forgave the $5,900 loan.

"I own the car free and clear," said Johnson.

The loan company sent him his van title even though he still had quite a bit to pay on it. And strangely just like that, the case was closed.  But without Call for Action, Johnson feels sure he would never even have had a phone conversation with the lender, much less this kind of luck.

"That's what we do here at Call for Action. We initiate dialogue between the consumer and the company to help resolve conflict," McCutchen said.

If you need a helping hand or if you'd like to volunteer yourself - sign up. You can do so by clicking here!

  • I-Team Story ArchiveMore>>

  • FOX 5 I-Team Investigation

    State proposes action for home elevator safety

    State proposes action for home elevator safety

    Friday, July 25 2014 2:12 PM EDT2014-07-25 18:12:46 GMT

    The state is inching closer to closing a gap that should make residential elevators safer for children .It was the I-Team's stories about children nationwide being hurt that prompted the state to propose an emergency amendment to the state code.

    The state is inching closer to closing a gap that should make residential elevators safer for children .It was the I-Team's stories about children nationwide being hurt that prompted the state to propose an emergency amendment to the state code.

  • I-Team Investigation

    Former Douglas Co. D.A. office manager indicted

    Former Douglas Co. D.A. office manager indicted

    Friday, July 25 2014 12:30 PM EDT2014-07-25 16:30:44 GMT
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
    There are major new developments today in the state investigation of the Douglas County District Attorney's office. Tammy Agan, the former office manager, has been indicted on 58 counts of theft and making false statements.
  • Legal ethics expert: Crisis of Public Confidence

    Legal ethics expert: Crisis of Public Confidence

    Thursday, July 24 2014 10:43 PM EDT2014-07-25 02:43:53 GMT
    The Georgia State Professor of Law and Ethics says Georgia citizens are facing a crisis of public confidence due to the unfolding drama at the Georgia Government Transparency and Campaign Finance Commission.
    The Georgia State Professor of Law and Ethics says Georgia citizens are facing a crisis of public confidence due to the unfolding drama at the Georgia Government Transparency and Campaign Finance Commission.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

Powered by WorldNow

205 N. Michigan Avenue
Ground Floor
Chicago, IL 60601
Station Operator: (312) 565-5532
Newsroom: (312)565-5533

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices