Getting a great discount offer is not a deal if you can't get what you paid for, and that seems to be the case with a Buckhead marketing company called Loclly.
It appears the complaints keep in coming about the company.
John Walraven is like many of us. Between working and raising a family, there's little time for anything else, like getting rid of leaves in the yard.
When a discount offer for leaf removal popped into his inbox, he was happy to not just buy one deal, but two. The offer came from Loclly, an Atlanta marketing company that sells discount vouchers on services like a massage or an oil change, or, in Walraven's case - leaf clean-up by a company called Mario's Lawn Care.
His October receipt shows he paid $98 for two vouchers, but they never came to clean up the leaves.
"We were really counting on having a company come in and remove the leaves to preserve the sod for the spring," said Walraven.
He dialed up the lawn company, and he says they never called back. The I-Team tried calling them, and they did not receive an answer. So the I-Team went to the address given for the business, but only found a rundown apartment building.
Walraven was forced to go back to Loclly, but that wasn't easy either. The web site has no contact number, so he had to send an email.
He had no luck with the email. Loclly did not respond.
It was not the customer service he was expecting. According to the Better Business Bureau he's not alone in that. The Better Business Bureau yanked Loclly's accreditation in September, and since then complaints keep rolling in -- most of them about not getting service. But Walraven, had one more trick up his sleeve.
Walraven says he got a response "after I served a demand letter upon them telling them they were going to get sued in the city of Atlanta's small claims court."
Walraven is a lawyer. He became his own client, and made clear "we want our money back." And just like that, he says, it was done. There were no questions asked.
He added a second job to his resume, the family leaf collector. "After I spent 25 hours with a backpack blower and down this hill you might see behind me, I just decided I didn't need their help anymore," said Walraven.
But, the I-Team's questions to Loclly continue to go unanswered.
According to the BBB, Michael Ferguson is a co-owner of Loclly but they also connect him to another company, Sky Wash Detail Lube. They say Ferguson is the owner of that business too. It is not accredited and also has a "F" rating.
Monday, May 20 2013 11:12 PM EDT2013-05-21 03:12:38 GMT
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys.
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys. The FOX 5 I-Team followed along and found the four women didn't even register to attend the conference.
Monday, May 20 2013 6:44 AM EDT2013-05-20 10:44:05 GMT
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
Wednesday, May 15 2013 10:32 PM EDT2013-05-16 02:32:39 GMT
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
A local man says Atlanta Mayor Kasim Reed and Reed's ex-girlfriend got him fired from his city job. The man told the FOX 5 I-Team about the federal whistleblower lawsuit he's filed and why he wants the city to pay up.
Wednesday, May 15 2013 6:39 AM EDT2013-05-15 10:39:34 GMT
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Summer is a break for kids, but you still need to keep them busy. So you sign them up for camp, hoping to keep the kids entertained at a safe camp and all at an affordable price.
Wednesday, May 15 2013 5:04 AM EDT2013-05-15 09:04:58 GMT
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
The amount of money many of us pay in taxes in a given year is often times larger than any purchase we'd make. Where does that really money go? Well, there is a way to find out.
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Monday, May 20 2013 11:00 AM EDT2013-05-20 15:00:34 GMT
When the pools open on Memorial Day weekend, it's going to be hard to keep your kids away from the water.
When the pools open on Memorial Day weekend, it's going to be hard to keep your kids away from the water. But before summer gets into full swing, we've got some tips to help you make sure your children stay safe at the pool.
Monday, May 20 2013 9:52 AM EDT2013-05-20 13:52:30 GMT
The nasty divorce between Real Housewives of Atlanta star Portia Stewart and her husband, former NFL star Kordell Stewart, just got nastier.
The nasty divorce between Real Housewives of Atlanta star Portia Stewart and her husband, former NFL star Kordell Stewart, just got nastier. TMZ's Harvey Levin filled us in on the latest on Good Day!
Monday, May 20 2013 9:46 AM EDT2013-05-20 13:46:04 GMT
In case you don't know, we've got a bride-to-be in the house! Good Day's own Katie Beasley is getting married in FIVE SHORT DAYS.
In case you don't know, we've got a bride-to-be in the house! Good Day's own Katie Beasley is getting married in FIVE SHORT DAYS, so we're spending the week checking in with her on the last minute details of her big day!
Monday, May 20 2013 9:32 AM EDT2013-05-20 13:32:48 GMT
Sure, you know that Turner Field is THE place to watch the Braves in action, but did you know you can also take a walk through baseball history while you're there?
Sure, you know that Turner Field is THE place to watch the Braves in action, but did you know you can also take a walk through baseball history while you're there? Good Day's Paul Milliken-- a self-proclaimed Braves baseball addict-- takes you behind the scenes at the Braves Museum.
Monday, May 20 2013 8:25 AM EDT2013-05-20 12:25:27 GMT
It's the time of year when high school students are graduating and getting ready to begin their college years.
It's the time of year when high school students are graduating and getting ready to begin their college years. Twelve Gwinnett County seniors honored with the prestigious Gates Millennium Scholarship will go to college for free, and five of them are from Mountain View High School.
Sunday, May 19 2013 7:55 PM EDT2013-05-19 23:55:43 GMT
Throughout the month of May, Good Day Atlanta will be featuring an app each day!
Throughout the month of May, Good Day Atlanta will be featuring an app each day! FOX Consumer Reporter Steve Noviello thinks you will find these apps useful, and perhaps you'll even save a buck or two!
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
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