Chicago revamps 911 response system - FOX 32 News Chicago

Chicago revamps 911 response system

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CHICAGO (FOX 32 News) -

Chicago police are gearing up for a major change in policy for how they respond to 911 calls.

The so-called "diversion plan" for the 911 center has been in the works for months. The idea is to prioritize the police response to the most serious crimes.

Currently police are dispatched to 70 percent of calls in Chicago, compared to just 30 percent in other major cities.

"We'll take calls like ‘my kids are fighting over the remote, my daughter doesn't want to go to school,' that type of stuff," First Deputy Chicago Police Supt. Al Wysinger said. "But the responses that do require immediate police service - we're still going to respond. It's just some of the nuisance that we get that actually tie our officers up. We're going to take those out of the hopper."

In addition to helping police focus on more serious crimes, the plan is designed to help cut down on overtime at the 911 center.

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