8/28: Call Center Representative - FOX 32 News Chicago

8/28: Call Center Representative

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CHICAGO (FOX 32 News) -

Webb Chevrolet - We are looking for outgoing, self-motivated individuals to join a growing and successful automotive group that is seeking full-time and part-time Internet Sales Specialist/ Customer Service Representatives to work in the Business Development Center handling incoming phone calls and contacting our existing customer base by phone, mail, and e-mail to maintain and increase customer loyalty and sales volume.

Interested applicants should call Jackie at 708-423-9440 ext. 128.

Job Duties Include:

-- Answer all incoming phone calls according to script and schedule a sales appointment.

-- Log all customer comments into CRM Solution. -- Schedule follow-up contact if no appointment is made.

-- Contact customers using scripts in CRM Solution to schedule appointment for Sales and Service.

-- Confirm scheduled appointments.

-- Post Scheduled appointments into CRM application.

-- Reschedule no-show customer appointments.

--Follow up with sales department to determine if appointment was kept and the outcome.

-- Schedule future contact as needed.

-- Purify and update customer changes in database.

-- Generate letters, postcards, and e-mails according to pre-determined timeline to automatically schedule follow-up reminders for next contact.

-- Contact customers based on current marketing initiatives.

-- Respond to customer website requests.

-- Contact Internet Customers via e-mail and phone to schedule a sales appointment.

-- Follow up on Internet Customer e-mails according to a pre-determined timeline. -- Print Customer worksheet and notes for customer appointments.

-- Track number of showed and sold appointments

-- Forward any customer concerns to correct Departmental Manager and follow up. -- Maintain and update social media website(s) assigned to you.

9440 S. Cicero Ave. Oak Lawn, IL 60453 Hiring Organization: WEBB CHEVY

708-423-9440 ext. 128. Hiring Organization: Webb Chevy Hiring Organization: Webb Chevy Hiring Organization: Webb Chevy Hiring Organization: Webb Chevy Hiring Organization: Webb Chevy

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