The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians and performing on-the-job training tasks when working with a Break Technician on call types.
Performs Preventative Maintenance Checks in customers' homes on residential heating and cooling equipment to include but not limited to gas/electric/oil furnaces, heat pumps, A/C systems, boilers, humidifiers, and air cleaning/purification systems.
Performs preventive maintenance checks, and repairs on residential Water Heaters to include but not limited to gas/electric water heaters and hybrid water heaters as well.
Performing timely and quality repairs necessary in resolving customer complaints.
Accurately diagnose and repair appliances/equipment in the customer's home and give the customer an accurate estimate of the cost of repair if applicable.
Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products.
Work as a dedicated team member to ensure fast, flexible and expert service to every customer.
Maintain high level of customer satisfaction through efficient/timely customer resolution.
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, generating customer interest in new HVAC systems as appropriate, etc.) by effectively communicating the benefits to the customer.
Provide direction and mentor Preventative Maintenance Check Technician, as applicable
Maintain the highest level of service standards and have open communication with District Technical Production Manager to assist as needed with resolving customer issues
Recognize and act upon every opportunity to drive revenue through the Value Added Services Program (VASP).
Maintain truck stock inventory and maintenance schedules are within the company guideline (i.e. wash truck weekly, oil changes etc.) and insure tools and equipment are in safe operating condition.
Successfully complete all Break/Fix Technician training elements within required timeframes.
Perform related duties as assigned.
Education/Training
High School diploma or general education degree (GED) preferred
Must possess and maintain a valid state driver's license per company policy
State required certification and /or licenses as needed
Graduation from trade school for HVAC + possess CFC certification
Experience
Min. two years experience of basic electrical principles
Ability to use the Sears Smart Toolbox (SST) to input, access, modify, or output information
2 years experience with reading, understanding and able to navigate through information presented in diagram, blueprints, or other pictorial displays on the laptop computer
2 Years experience using a laptop computer for service call processes, routing functions and parts/inquiries/ordering
Ability to communicate, read, understand, and apply written text of a technical nature in order to answer questions, solve problems, or complete job tasks.
Role specific abilities/skills
Complete understanding of all tools, equipment and materials used to perform services on HVAC units.
Ability to do off season installs (will be market based).
Ability to read, write and speak English.
Ability to receive truck stock at home if a company vehicle is retained at the Break Fix Technician's residence or other location.
Ability to work variable and flexible hours, including significant overtime as needed along with overnight and Sunday service as needed.
Ability to handle stressful situations and work in a fast-paced environment.
Ability to follow appropriate industry specific regulations related to the handling of hazardous materials.
Ability to lift and carry up to 75lbs.
Frequent bending, stooping, kneeling, stretching, twisting, reaching and climbing.
Ability to drive/travel long distances of 5 hours plus.
Ability to drive in various weather conditions for long periods of time and in various demographic areas.
Must be able to access interior and exterior landscapes.
Ability to access different levels of terrain while performing duties.
Sears is an EEO/AA employer. Pre-employment background/MVR and Drug Screening required as a condition of employment.
Tuesday, May 21 2013 1:57 AM EDT2013-05-21 05:57:04 GMT
As our Social Media Associate you will play a pivotal role in ensuring the success of Kumbuya by delivering excellent communication, driving campaigns and supporting our customers.
As our Social Media Associate you will play a pivotal role in ensuring the success of Kumbuya by delivering excellent communication, driving campaigns and supporting our customers.
Thursday, May 16 2013 1:55 AM EDT2013-05-16 05:55:04 GMT
Urban Prairie Waldorf School, a developing Waldorf school in Chicago, seeks a native Spanish speaker to be part-time Spanish Instructor beginning in the 2013-14 school year.
Urban Prairie Waldorf School, a developing Waldorf school in Chicago, seeks a native Spanish speaker to be part-time Spanish Instructor beginning in the 2013-14 school year.
Monday, May 13 2013 1:47 AM EDT2013-05-13 05:47:00 GMT
Granicus is the leading provider of Software as a Service (SaaS) that helps promote government transparency, encourages citizen participation, and increases workflow efficiency.
Granicus is the leading provider of Software as a Service (SaaS) that helps promote government transparency, encourages citizen participation, and increases workflow efficiency.
